A: Yes. We have developed an Approval mode that can be used on a customer-by-customer basis prior to certificate issuance. Once the user has added the proper certificate holder information, a complete copy of the actual certificate including any attachments and endorsements is immediately submitted to the administrator where it is reviewed on-screen for accuracy. If acceptable, one click of the mouse automatically notifies the employer of its approval, and the employer may then print their copy on demand. If the certificate is not acceptable, the issuance process is aborted, and the customer is electronically notified of the reason. Once the appropriate changes are made, the certificate is re-submitted to the administrator for approval.
While the approval function is an ideal training aid for new users of eCertsONLINE, it is also utilized to provide comfort to any customer that may simply feel uneasy with the overall certificate process. Conversely, it also permits the administrator to feel secure that their customers are issuing certificates that have been specifically approved by the administrator's professional staff.
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