| A: Realistically, probably not since not every customer will be a candidate for self-service. However, the 80-20 rule is probably applicable in that 20% of your more sophisticated customers represent 80% of the volume of Certificates that you issue during the course of the year. These customers most likely have a well-developed infrastructure and would sincerely appreciate the opportunity to self-serve their own needs, and this is where the greatest savings can be achieved in the least amount of time. |
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