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CONVENIENCE
For
many employers, the ability to self-service their certificate
needs makes perfect sense particularly since it is such a
simple process. Once your broker has set up your Master Certificate(s),
any number of Certificate Holders can be added then on demand,
the certificate is printed in your office with copies e-mailed
or optionally sent via fax or regular mail to the recipient.
This customer convenience is available to your company 24x7,
on weekends or holidays, and without relying on your broker’s
limited business hours to issue these most important documents.
IS
SELF-SERVICE FOR ME?
Before
thinking that issuing your own certificates is a bit scary,
we’ll let you in on a well-kept secret. For a long time, the
insurance industry has cloaked a veil of mystery around the
certificate process. This is partly because many of the certificate
systems currently in use today are archaic, and partly because
the industry also tends to protect its own turf. The truth
is that for years, companies just like yours have been filling
out fax forms with all of the information needed to process
the certificates including the exact endorsements that were
to be attached and the appropriate wording to be used, only
to have that same information simply transcribed onto the
official documents. Our point here is that in the vast majority
of cases, you undoubtedly have requested hundreds of certificates
and already know how to complete one, so all you really need
is a simplified means to do the job yourself, and eCertsONLINE
provides you with that capability. In less time than it takes
to send your broker a fax with specific instructions, you
can self-issue the documents you need quickly and easily,
and your broker will automatically receive a complete copy
for review. That’s part of the safety and security of using
eCertsONLINE - if an inadvertent error does occur, it can
immediately be corrected upon automatic receipt by your broker’s
staff.
Further,
to eliminate the potential for error, we have included
a preview
capability that displays the entire document set on-screen.
You may then double check for errors that may have occurred
and make any necessary corrections prior to actual
issuance. This is another example of the fail-safe
mechanisms
built into eCertsONLINE that permits the agency and customer
to feel comfortable with the process.
APPROVAL
MODE
As
an alternative, we've taken this concept one step further
by developing an Approval mode that can be used prior to
certificate issuance. Once the employer has added the proper
certificate holder information, a complete copy of the actual
certificate including any attachments and endorsements is
immediately submitted to your broker where it is reviewed
for accuracy. If acceptable to your broker, one click of
the
mouse approves and notifies you that it is OK to issue as
usual. If the certificate is not acceptable, the issuance
process will be aborted, and you will be electronically notified
of the reason. Once the appropriate changes are made, the
certificate will be re-submitted to your broker for approval. The
entire approval process can be completed in a matter of minutes
- we've made it that easy.
WHAT
DO I NEED TO SELF-ISSUE CERTIFICATES?
You
only require access to the Internet, and a copy of the
free
Adobe Acrobat Reader. There is no additional software for
you to download, install, or maintain. Once your broker
has
subscribed to this service, you will be provided a secure
User ID and Password and instructions on how to access
his
site. Once there, you can view online or print the easy to
follow User Manual and immediately begin issuing your own
Certificates
of
Insurance.
WHO
PAYS FOR THIS SERVICE?
eCertsONLINE
is designed as a value-added service provided by your
insurance broker for the benefit of its customers. And
although there is a charge to the broker,
it
is significantly
less than his current overhead costs. To put this into
perspective,
several studies have concluded that when a broker issues
a certificate through most currently available management
systems,
the labor, equipment, and postage costs average from $4.00
- $7.00 for just a simple, plain-vanilla type of certificate.
If additional wording or a specific endorsement needs to
be attached, the cost easily doubles or triples, and we
all know
who really pays for that. When brokers use eCertsONLINE,
their actual cost to issue even the most complex type
of certificate
is reduced by 60% - 70%, and if customer self-service is
provided, the overall savings increases to 80% or more.
Maybe
now is the time to ask your broker to provide your company
with the convenience of eCertsONLINE since it’s a win-win
situation for everyone involved in the certificate chain -
your company receives better service, and the broker’s costs
are significantly reduced. If that doesn’t work, call us and
perhaps we can refer you to a broker that will.
eCertsONLINE
is guaranteed to outperform any certificate management system
in use today. For more information on how eCertsONLINE can
transform your certificate processes, please see the List
of Features and FAQs
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