The Online Service Center is a suite of interactive web-based forms that address many of the time consuming and unproductive tasks that agency and company personnel must deal with on a daily basis. These forms eliminate the more mundane verbal requests that currently overwhelm your key personnel with basic administrative functions that unnecessarily add to their workload and drive up the cost of doing business. Most of these functions can be accomplished more efficiently via your web site with the Online Service Center while at the same time providing a valuable customer service. Fast, easy, and conveniently available 24x7, an insured can enter their request from your web site, print a copy for their records, and e-mail their request to you with a click of their mouse.

Of critical importance is how the requests are processed and received. Although the input screens used by the customer are in an elegant html format for ease of use, the final printed versions do not merely list the individual fields and data in continuous columns spread over several pages. The data is formatted into a concise, professional looking document that eliminates any confusion as to the intent of the request and is perfectly suitable for forwarding directly to the carrier without further modification. This eliminates 20-30 minutes of staff time for every request processed in this manner. Although this was difficult to accomplish, we thought it absolutely necessary that all parties have a clear understanding as to the nature of the requests being made, and that the time normally associated with completing these types of requests be put to more productive use.

There are currently seven interactive request forms and four loss notices within the Online Service Center. These custom designed forms may be utilized by either personal or commercial lines insureds and are integrated with a customer database that automatically pre-fills names, addresses, phone numbers, insurance carriers, policy numbers and dates to each form. This not only reduces the time required to complete an online request or claim but also dramatically improves the accuracy of the information received. As additional forms are developed, they will immediately be added to the Online Service Center.